Helping Central New York Manufacturers
and Technology Companies Grow and Prosper.

About Us

TDO’s Mission

To grow the local economy by helping local CNY manufacturers and technology companies drive operational excellence and cultural transformation to reach their full potential.

Who We Are

TDO is a not-for-profit consulting and training organization based in Syracuse, New York. Our team consists of experienced, senior-level professionals from diverse industries with a passion for helping companies increase revenue, reduce costs and increase productivity using their business, leadership, process improvement, and technical expertise.

We work hands-on with organizations to develop and implement strategies to meet their goals and solve problems. We accomplish this through initiatives in lean six sigma, workforce and leadership development, strategic planning, quality systems, marketing and sales strategies, the implementation of leading-edge technologies and more. For researchers and entrepreneurs, we help develop successful business strategies, assist in the transfer of university-developed technologies, and smooth the transition from start-ups to mature organizations.

Our Roots

1988: The Central New York Technology Development Organization (CNY TDO) was founded by local economic development officials to support CNY manufacturers and technology entrepreneurs. Contrary to its name, CNY TDO does not develop technology, we work to help companies understand and implement state-of-the-art technologies into their product lines and manufacturing facilities but more importantly, help them to improve their operations and grow through continuous advancement and engaging their workforces.

1992: CNY TDO was designated the New York State CNY Manufacturing Extension Partnership (MEP) center designation

2018: We rebranded to TDO to stand for Train, Develop, Optimize and more accurately reflect our mission and capabilities. We have a fresh face, new logo and are moving forward with as much determination and passion as ever.

Staff


James D’Agostino
MEP Center Director
jim@tdo.org

James is a recognized leader with over 17 years of diverse manufacturing experience. Throughout his career, he has established a distinguished track record for engineering management, quality assurance, staff development, manufacturing and operations excellence, and change management.

James combines his leadership and technical background to deliver innovative solutions to business opportunities involving lean six sigma (LSS), training and development, quality management, continuous improvement (CI), technical problem solving, and ISO9001/TS16949 standards implementation and compliance.

James is an experienced project leader and trainer. He has led a multitude of LSS and CI initiatives, including 5S, Value Stream Mapping, and Process Improvement Kaizen Events that have returned significant savings. James also drove the successful implementation of ISO9001 registration at one of his employers.

James’ previous positions include Plant Manager, Engineering Manager, Quality Manager, and various other operational roles. James has worked in both union and non-union settings, and his experience covers a wide array of industries including precision machining, furniture manufacturing and assembly, automotive machining and assembly, paper manufacturing, compression spring manufacturing, and water pump assembly. James has worked for companies such as Magna Powertrain / New Process Gear, Interface Solutions, Associated Spring, and Xylem. He is a Certified Technical Problem Solutions “Journeyman”, as well as an ISO9001 internal auditor.

James holds a Master of Business Administration from the University of Phoenix and was a member of the Delta Mu Delta Honor Society (Excellence in Business Administration). He also holds a Bachelor of Science from Syracuse University with a major in Mechanical Engineering and a minor in Mathematics.


Sarah Burlingame
Senior Project Manager
sarah@tdo.org

Sarah brings 18 years of experience in quality systems, continuous improvement and workforce engagement to TDO clients. Her leadership roles included Quality Assurance Manager, Plant Safety Manager and other management positions in the Operations, Training and Logistics Departments at Anheuser-Busch. Sarah specializes in the application of Lean Manufacturing techniques and successfully led her Baldwinsville Brewery Team to 100% achievement of their top KPIs in 2016.

Sarah has a strong passion for workplace organization and efficiencies and believes in utilizing employee engagement and knowledge to reach and surpass any set goals. Her motivational techniques and ability to coach others is highly effective at driving cultural evolution in a workplace. Sarah has led many continuous improvement (CI) initiatives over the years and offers an enthusiastic approach to improving a business through the inclusion and education of all employees in a workplace.

Sarah earned a Bachelor of Science in Industrial Engineering from the University at Buffalo.


Scott Laundry
Senior Project Manager, Lean Six Sigma Master Black Belt
scott@tdo.org

Scott brings over 25 years of experience with manufacturing to his role as a Senior Project Manager for TDO. He combines a strong engineering and management background with extensive practical experience applying Lean Six Sigma (LSS).

His career has encompassed a wide swath of the value stream. As an Applications & Sales Engineer he gained a deep appreciation of the voice of the customer and value delivery. Later he spent more than 21 years with Albany International in various roles including Plant Engineer, Manufacturing Engineering Manager, Global Raw Materials Manager and LSS Black Belt. During that time he gained experience with almost every aspect of manufacturing. This included roles in key initiatives such as ISO 9001 certification, TQA, Lean, TPM, and the implementation of TWI programs. Scott developed a passion for continuous improvement during his 5 years as a full time LSS Black Belt and 3 years as a Global Raw Materials Manager. Working for the world’s largest manufacturer of paper machine clothing, he was able to teach and apply LSS concepts to a supply chain spanning 16 manufacturing plants in 6 countries.

Scott earned a Bachelor of Science in Electrical Engineering from the University of Lowell and a Master of Science in Engineering Management from Syracuse University. He is a Lean Six Sigma Master Black Belt and a TWI Institute certified trainer in TWI Job Methods, Job Relations, Job Instruction and Job Safety.


Marc Bicknell
Senior Project Manager
marc@tdo.org

Marc brings over 25 years of experience in manufacturing including operations and quality leadership at Bitzer Scroll, Marquardt Switches, and Pelco Component Technologies. He combines a strong technical and management background with extensive practical experience applying Lean Manufacturing and plant optimization.

He brings a wide range of hands-on manufacturing experience including Surface Mount Technology, Plastic Injection Molding, CNC, and diverse final assembly lines. The breadth of his experience spans the design and implantation of single assembly lines through start-up plant operations and plant expansion. From his role as Director of Quality and Process to Director of Operations, he has a deep understanding of many aspects of manufacturing. This includes roles in key initiatives and practices such as ISO 9001 certification, Lean Daily Management, TPM, PPAP, FMEA, and KPI integration.  Through over a decade in leadership roles at international organizations, Marc has led global initiatives and has a high degree of intercultural competency. As a thoughtful leader, he has championed initiatives to support continuous learning, career advancement, and employee engagement and recognition.

Marc holds a Bachelor of Science in Technology Management from SUNY Empire State College, Associates in Applied Science from Genesee Community College, as well as coursework completed in Industrial Technology from SUNY Institute of Technology. He holds professional certifications for Lean Six Sigma Black Belt, Lean Manufacturing, and MTM-UAS.


Shelby Jacobsen
Senior Project Manager
shelby@tdo.org

Shelby brings over a decade of experience in manufacturing to her role as a Senior Project Manager for TDO. Her experience spans several different roles within manufacturing leadership, including quality, safety and environmental, and operations management at PaperWorks Packaging Group.

Shelby’s career began as an Environmental, Health and Safety (EHS) Manager.  As an EHS Manager, Shelby honed her training and coaching skills and developed a leadership style focused on empowering the operations team.  She then transitioned to an Operations role as a Value Stream Leader executing a multi-faceted Continuous Improvement initiative focused on utilizing the voice of the customer to improve quality.  Later, as a Production Manager, Shelby’s passion for Continuous Improvement helped her lead her team through waste reduction and performance excellence initiatives driving achievement of established targets.  In the final year of Shelby’s tenure with PaperWorks, she operated as a Project Manager for the onboarding of new strategic business accounts.  This gave her a unique opportunity to continue to develop her skills related to product and specification development and customer-facing project management.

Shelby earned a Bachelor of Science in Environmental Management and a Master of Science in Environmental Sustainability and Health and Safety Management with a focus in Civil Engineering from Rochester Institute of Technology.


Mike Metzgar
Business Development Manager
mike@tdo.org

Mike Metzgar comes to TDO with over 25 years of experience in education and training. He began his career as math faculty and then transitioned into administration serving as a department chair and then dean. In the early 2000’s his professional interests evolved, and his focus shifted to education for the purpose of workforce preparation.

He quickly came to appreciate that in order to best prepare students for long-term workplace success, he needed local industry not just at the table, but at the head of the table. Needing a strong framework to systematize the development of efficient and high-quality training with local industry-leading, he trained in the DACUM methodology. Using the principles he learned as the foundation, Mike has developed and overseen dozens of highly successful workforce programs in a wide array of industries. All programs were built from the ground up “by industry, for industry”. Over the last 18 years, his career has taken him from Arizona to New Jersey, and most recently New York where he has built innovative programs to support local employers’ workforce needs in manufacturing, healthcare, and food service.

Mike came to TDO as a board member in 2016, serving as Chair from 2018 to 2020. From the outset, he was continually impressed with the TDO team. It was clear that there was a high level of passion, talent, and integrity, however where he felt kinship was in the team’s deep commitment to the mission. So, when the opportunity to join the team arose, he could not pass it up.

Mike trained initially as a computer engineer at Lehigh University where he interned with AT&T and Johnson & Johnson. Deciding in his senior year that teaching math was his calling, he went on to study education at Harvard Graduate School of Education, and then mathematics at ASU on a graduate teaching fellowship. He is a certified facilitator in DACUM through Eastern Kentucky University, Conflict Resolution and Relationship Management through the Arbinger Institute, as well as Compression Planning from the Compression Planning Institute, and most recently he hot his Lean Six Sigma Black Belt through TDO.

Board of Directors

Gary Campbell

President
GEM-P3 Consulting

John Currier

President
Currier Plastics

Jeffrey Ellerton

Vice President
Airport Lighting Company

James Fayle

Regional Director
NYS Department of Economic Development

Tracy Foltz

President
Falk Precision

Joseph McGlynn

Chief Financial Officer
R.B. Woodcraft

Laura Miller

General Manager / Sales Manager
Darco Manufacturing, Inc.

Brooke Rowe
Rob Simpson

President & CEO
CenterState CEO

Kirk Wardell

VP of Operations
Knowles Precision Devices

Randy Wolken

President & CEO
MACNY

Kelly Wypych

Independent Consultant

Helping Fund Your Next Project

Finding the resources can sometimes be the biggest obstacle to pursuing your plans for operational excellence and the future growth for your company. TDO can help assist you through the process to secure funding for activities like: product development innovation, security, workforce development, global expansion, cybersecurity, revenue growth, quality systems, productivity, business transformation, capital equipment/expansion, and impact by foreign competition.

Let TDO show you the way to grant funding for your project.
X